Terms and Conditions
Please note that our self impression kits are not suitable if you have any loose teeth or loose crowns. If you are having ongoing extensive dental work. or for those with fixed orthodontic appliances, eg fixed braces our self impression kits are also unsuitable. Our clip in veneers are a purely aesthetic device and in no way substitutes regular dental check ups and corrective dental work. Our pressure formed retainers will only retain the teeth shape you have and DO NOT work as invisible braces.
We Offer a 30 day manufacturing guarantee, which commences the day the finished product is posted to you.
This covers any manufacturing faults that may have occurred, mainly due to unsatisfactory impressions.
The following issues ARE covered in this guarantee:
-Extremely tight fitting so much so you cannot get them on (They are meant to be fairly tight)
- Unfinished and untidy edges
- Not fitting correctly to the gum, either natural tooth still showing or the product covering too much of the gum.
- Incorrect product shipped, including incorrect shade used.
(In the case of the product being too short or too long on the gum line, too loose or too tight we will need another satisfactory impression from the client and therefore this resets your completion date to the 14 days from when we receive your next impression)
If a breakage occurs you need to put in writing how this occurred and return the broken item for assessment, if deemed to be a manufacturing weakness or fault we will remake for no charge BUT ONLY IN THE 30 DAY GUARANTEE PERIOD. After this if you wish to replace the product a nominal charge will be made of £50 per full set.
The following Issues ARE NOT covered in this guarantee
-Any Damage after the 30 day manufacturing guarantee period
- A change of mind
- If you chose the wrong shade
- If you have altered the product yourself
- Lost products, not lost in the post but lost by customer
- You don’t like them, we will work with you to ensure you are happy and address the issues you have, however it is important to have realistic expectations and the finished product will differ according to the set of your natural teeth and the quality of the impressions supplied.
- You have a lisp, it is explained in the FAQ page that this is quite normal and will lessen the more you wear the product.
Our Easy returns policy
Stage A- If you have brought the product but changed your mind, let us know immediately and we will refund you in full, if the impression kit has not yet been dispatched. If it has been dispatched we will refund you the full amount minus £10 to cover postage and the impression kit. If you could return the kit we would be very grateful.
Stage B- If you have received the impression kit but cannot produce a satisfactory impression, we will send out 2 impression kits free of charge but after this, there will be a £10 charge for the third and subsequent kits. We suggest looking at Youtube videos and searching how to take an impression or alternatively asking your dentist to take the impression for you. If you still cannot produce a suitable impression and want to cancel the order you will be refunded minus £40 which covers administration costs and the cost of the impression materials used.
Stage C- If you have sent an impression that was suitable and the technicians have started work on your product then from this point, we DO NOT offer any returns/refunds. This is due to the time, cost and the fact that it is a custom made product that CANNOT be resold/reworked. It takes many hours of highly skilled specialised work to make the product so unfortunately returns at this point are not an option. Therefore it is of the upmost importance that you are 100% certain that you want the product before you order. It is also worth mentioning that as we never see you face to face and your impressions are not taken by a professional, it can take a few goes before we get them correct, so keep an open mind and if you need them for a particular event then order well in advance.
If when you receive the product you notice an issue listed above in the manufacturing guarantee then you have 30 days to tell us about it and send the product back for assessment.